FAQ

What is Olivia Paige?
Olivia Paige offers modern fashion designed to inspire confidence and ease. Each piece combines timeless silhouettes with contemporary details, creating effortless looks that celebrate individuality, comfort, and everyday elegance.

Do you offer free shipping?
Yes, free shipping is included on every order. No minimums or hidden conditions — we simply believe that delivery should be easy and stress-free.

How long does delivery take?
Orders are processed within 1–2 business days, and delivery usually takes 3–7 business days once shipped. Most parcels arrive within 4–9 business days, Monday through Saturday. As soon as your order is on its way, you’ll receive a tracking link so you can follow its journey right to your door.

Do you ship internationally?
For now, we only ship within the United Kingdom. Our focus is on offering the best possible shopping experience locally. If we expand to other regions in the future, we’ll make sure our community knows first.

What is your return policy?
Changed your mind? No problem. You have 60 days from the day your order is delivered to request a return. Just contact us at support@oliviapaige.com and our team will guide you through the simple return process.

How long do refunds take?
Once your return is received and approved, refunds are processed within 7 business days. Depending on your bank or payment provider, it might take a few extra days for the amount to appear in your account.

Do you accept exchanges?
Yes, we do. If you’d like to exchange an item for a different size or style, simply reach out to us at support@oliviapaige.com and we’ll help you find the perfect fit.

What payment methods do you accept?
We currently accept Visa, Mastercard, Maestro, American Express, and Apple Pay. Every payment is securely processed through SSL-encrypted technology, so you can shop with complete confidence.

Is my personal and payment information safe?
Absolutely. Protecting your privacy and payment details is one of our top priorities. Olivia Paige never stores your sensitive card information, and our checkout is fully protected by advanced encryption.

What do I do if my order hasn’t arrived?
Start by checking your tracking link for real-time updates. If it’s been more than 9 business days and your parcel still hasn’t arrived, please contact us at support@oliviapaige.com and we’ll look into it right away.

Can I update or cancel my order?
If your order hasn’t been shipped yet, we may be able to modify or cancel it. Get in touch with us as soon as possible after placing your order, and we’ll do our best to accommodate your request.

Still need help?
We’re always happy to assist. Just send us an email at support@oliviapaige.com and one of our friendly team members will get back to you shortly.